1. Personal Information We Collect
Depending on how you interact with Visit Bridge, we may collect:
- Name, mailing address, email address, and telephone number.
- Information submitted through consultation, contact, referral, intake, or service-request forms.
- Information about your relationship to a loved one and the loved one’s general location, facility, preferences, or service needs.
- Communication preferences, including whether you consent to receive text messages.
- Payment and billing information. Payment-card information may be processed by a secure third-party payment processor and may not be stored by Visit Bridge.
- Technical information such as browser type, device information, IP address, referring page, and basic website-usage information.
- Records of emails, telephone calls, text messages, and other service-related communications.
Please do not submit medical records, Social Security numbers, financial-account credentials, or other highly sensitive information through an unsecured form, ordinary email, or text message.
2. How We Use Personal Information
We may use personal information to:
- Respond to questions, consultation requests, referrals, and service inquiries.
- Determine service availability and help families select an appropriate plan.
- Create and maintain client, family, resident, and service profiles.
- Schedule and coordinate visits, appointments, family calls, and other requested services.
- Prepare and deliver visit reports, updates, notices, invoices, receipts, and service-related communications.
- Process payments and administer subscriptions, billing, cancellations, and account requests.
- Send appointment reminders, visit updates, scheduling messages, account notifications, billing notices, and customer-support communications that you agreed to receive.
- Operate, maintain, secure, and improve our website and services.
- Comply with legal, regulatory, contractual, safety, and recordkeeping requirements.
3. Who Personal Information May Be Shared With
We do not sell or rent personal information. Limited information may be disclosed when reasonably necessary to:
- Employees, authorized contractors, or service personnel who need it to provide requested services.
- Website-hosting, scheduling, payment-processing, accounting, email, communications, or other service providers acting on our behalf.
- A facility, care provider, referral source, family member, guardian, or authorized representative when authorized or reasonably necessary to provide requested services.
- Government agencies, courts, law enforcement, or other parties when required by law or valid legal process.
- Protect safety, prevent fraud, enforce agreements, or protect legal rights.
- A successor organization in a merger, acquisition, reorganization, financing, or sale of business assets, subject to applicable privacy requirements.
SMS privacy commitment
SMS consent is not shared with third parties or affiliates.
We do not share, sell, rent, trade, transfer, or otherwise provide mobile telephone numbers, text-message opt-in information, or SMS consent to third parties or affiliates for marketing or promotional purposes.
All categories described above exclude text-messaging originator opt-in data and consent; this information will not be shared with third parties.
4. Text Messaging and SMS Consent
When you voluntarily provide a mobile number and affirmatively consent, Visit Bridge may send consultation follow-ups, appointment reminders, visit confirmations, visit updates, scheduling messages, account notifications, billing notices, and customer-support communications.
- Messaging frequency may vary.
- Message and data rates may apply.
- To opt out at any time, text STOP.
- For assistance, text HELP, call (704) 786-6100, or visit thevisitbridge.com.
- Consent to receive SMS messages is not a condition of purchasing goods or services.
Review our complete SMS Terms & Conditions.
5. Cookies, Analytics, and Website Logs
Our hosting provider and analytics tools may automatically collect limited technical data about website visits. We may use this information to operate the website, understand usage, troubleshoot problems, maintain security, and improve performance.
6. Security and Retention
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No electronic system is completely secure, and absolute security cannot be guaranteed.
Information is retained only as long as reasonably necessary to provide services, maintain records, resolve disputes, enforce agreements, or meet legal obligations.
7. Your Choices
You may contact us to request access to, correction of, or deletion of personal information, subject to applicable law and legitimate recordkeeping needs. You may withdraw SMS consent by texting STOP.
8. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through this website.
9. External Websites
Our website may link to third-party websites or services. Visit Bridge is not responsible for their privacy, security, or content practices.
10. Policy Changes
We may update this Privacy Policy periodically. The effective date above identifies the latest revision.
11. Contact Visit Bridge
Visit Bridge
Phone: (704) 786-6100
Email: info@thevisitbridge.com
Website: thevisitbridge.com
